SLA Reports - MikroCloud Roadmap

In larger businesses with multiple branches, it's crucial for stakeholders to understand the network availability across different locations and to evaluate this against specific service level agreements (SLAs). We gather data from faults and log events to accurately determine the uptime of each MikroTik device. This allows network administrators to assess the devices' uptime in relation to a predefined SLA, examining the overall uptime and availability of branches. It's also feasible to measure SLA compliance during business hours as well as outside business hours.

Our reports include reasons for outages, enabling network administrators to identify whether the disruptions are due to network issues or power outages. These insights help in pinpointing areas of improvement for enhancing network reliability. Additionally, SLA reports can be scheduled and automatically sent in PDF format to stakeholders, ensuring they are kept informed of network performance and availability in alignment with the agreed service levels.